Help and contact
Customer support
How to reach us about membership, payments, cancellations and access to your account. We answer every message.
Contact us
Email support@the-network-uk.org for any question, including anything about a payment or charge.
Support hours are Monday to Friday, 9:00am to 5:00pm UK time. We aim to reply within two working days, and sooner for payment queries.
The Network, United Kingdom. All support is handled by email so that we have a written record of your request.
Questions about a charge
Card payments to The Network are only ever for paid membership subscriptions. We do not currently accept donations.
A membership payment appears on your statement as THE NETWORK. Subscriptions renew monthly or yearly, depending on the plan you chose, until you cancel.
If you do not recognise a charge, or think you have been charged twice, email us before contacting your bank. We will look into it and reply with a full explanation.
Manage your membership
Sign in and open your member dashboard. Choose Manage billing to open the secure billing portal.
In the billing portal you can:
- See your current plan, price and renewal date
- Update or replace your card details
- Download receipts and past invoices
- Cancel your membership
Not sure which plan you are on? See membership options.
Cancelling your membership
You can cancel at any time. There is no minimum term, no notice period and no cancellation fee.
Open Manage billing from your dashboard and choose to cancel. Your membership stays active until the end of the period you have already paid for, and no further payment is taken.
Your dashboard will then show the date your membership ends. If you would rather we cancelled it for you, email support@the-network-uk.org from the address on your account.
Refunds
If you were charged in error, charged twice, or cancelled but were billed again, email us and we will refund the payment in full.
Refunds are returned to the card used for the original payment, usually within five to ten working days depending on your bank.
For any other refund request, get in touch and explain what happened. We look at every request individually and reply either way.
Account and sign-in help
Forgotten your password? Use reset your password.
Never received your confirmation email, or the link expired? Use the Resend confirmation email button on the sign-in page.
Already signed in? Report an issue from your support page and track its progress there.
Before you raise a dispute with your bank
Please contact us first at support@the-network-uk.org. Almost every payment question is resolved the same way a dispute would be, but far more quickly, and we can cancel a subscription and refund a mistaken charge immediately.